FREQUENTLY ASKED QUESTIONS
Quality Diamonds has arranged for T H March to provide information about the
benefits of insuring your jewellery. As the premier Broker to the Jewellery
Trade and specialists in jewellery insurance, T H March offers unmatched
expertise and service to its customers.
We truly believe that we offer the best value for money in the UK on 100%
natural, certified, untreated diamonds. If you find an equivalent diamond, from a
reputable high street or online retailer that we can verify is in stock and
available to purchase and not a one off sale price, we will match the price..
All our diamonds are traded under auspices of the Kimberley Process. We would
never buy from any source which cannot verify the rough diamond has been cut by
a participant of the Kimberley Process.
Yes. All prices include VAT at the current rate of 15%. If you are purchasing
from a VAT exempt region or an international traveller living outside the EU ,
please call us on 0800 612 1017 for details on how you can reclaim your VAT.
Of course. Please click here to find out how to obtain a
FREE ring sizer. If you have done your best to find out the ring size
but have not been able to, then choose "Not Known" when choosing the size. We
will then send you the ring in a standard size. Once you have given the ring
and found the correct size, you can return it to us to be resized once, free of
charge. Thereafter, resizes are charged at £40 for platinum and £35 for gold or
palladium. This offer does not apply to wedding rings which must be ordered in
the correct size.
A Certified diamond has been independently verified by an internationally
recognised Gemmology Laboratory, who are experts in identifying whether a stone
is genuine, natural, man-made, heat-treated or enhanced. When buying a diamond,
we know we can trust the experts at the Gemmology Lab to grade each diamond
very accurately, ensuring we buy and therefore you receive a totally genuine
diamond.
Your order will take approximately 7-10 days to build and will be delivered FREE
of charge, next working day. We will always keep you fully informed of the
progress of your order and if you have a specific deadline you need to meet,
please let us know so we can fulfil you order in good time.
Yes. We can make ANY style of ring for your chosen diamond(s). If you don't see
your ideal setting on the website, simply email us a picture, send or fax a
drawing, or give us a call on 0800 612 1017 to discuss your specific
requirements.
Yes. We can make ANY style of jewellery for your chosen diamond(s). Simply email
a picture, send or fax a drawing, or give us a call on 0800 612 1017 to discuss
your specific requirements.
Yes. Viewings are available 9.30-5.30pm Monday to Friday in Milton Keynes and
9.30-6pm Monday to Friday and 10.00-5.00pm on Saturday in Hatton Garden,
London. Viewings are by prior appointment only, please call us on 0800 612 1017
to arrange.
No. We do not sell any heated treated or clarity enhanced diamonds.
No. In order for us to offer the widest possible selection, many of our diamonds
are located in offices in America, Belgium and Israel and are shipped to the UK
once sold. If you would like to view one of these diamonds before purchasing,
we are happy to ship it to the UK after receiving a 20% deposit. If you like
the diamond, we can have it set in your choice of jewellery and if you don't we
will refund your deposit in full.
We do have some items ready to ship, but most are in components and take 7-10
days to build. Please call on 0800 612 1017 for details of ready to ship
jewellery.
Yes. In order to do this, you will need to provide us with a scan or digital
image of your Passport or Drivers Licence and a utility bill from within the
last 3 months.
On the very rare occasion that the original diamond you ordered is not
available, we will replace the diamond with a free upgrade to a better stone.
If you do not wish to have a free upgrade, then please call us on 0800 612 1017
prior to placing your order, so we can verify it is physically in stock. Of
course, if you receive the diamond and are unhappy in anyway with the
replacement, a full refund will be given.
We strive to make sure the prices and information listed on our site are
accurate, but occasionally there are data errors displayed. We reserve the
right to fix the error and we do not honour incorrect prices. Diamond and
jewellery prices are subject to change without notice.