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30 day risk free return policy
It is our mission to ensure that your experience with us is a real pleasure and
completely ’stress free’. We understand that each purchase is an important
personal statement and our diamond selection is designed to convey the very
sentiments that you intended to express. If that is not the case, you can
simply return or exchange your purchase within a 30-day period - no questions
asked.
How to make a return
Step I. Call us for a Return Authorization Code (0800 612 1017).
Once you have obtained your Return Authorization Code, write it on the Address
Label of the parcel.
Step II. Pack your return.
Secure the merchandise and Appraisal Certificate along with the original
jewellery box. Enclose all original packaging, including diamond certificates
and appraisal forms (where applicable). Use the original delivery box, if
possible. The replacement value for a lost diamond certificate is £150.
Please enclose a document listing the following information:
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Your name
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Your return address
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Daytime phone number
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Original order number
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Return Authorization Code
Step III. Ship your return.
Ship the item to:
G4L
First Floor, Colonial Buildings
59-61 Hatton Garden
London
EC1N 8LS
United Kingdom
For security reasons, do not write Quality Diamonds on the
outside of the box.
We strongly recommend you use Royal Mail Special Delivery to return your
merchandise. Your shipment MUST be fully insured. Use your original invoice to
determine the total cost of items being returned. Make sure you obtain a
tracking number, so the item can traced.*
Step IV. Check your email.
We will send you an email to notify you that your return has been processed and
the proper account has been credited. We will ensure that you are credited as
soon possible after receipt of the merchandise, although depending on the
payment method, it can take up to 14 days for your credit to appear.
For an exchange, we will issue you credit for the price of the merchandise. You
can apply this credit to the purchase of any item offered by Quality Diamonds.
Insurance shipping and handling charges will be excluded from the total refund
unless the return is as a result of an error by Quality Diamonds.
If you have any questions, please contact us on 0800 612 1017 or send an email
to customercare@qualitydiamonds.co.uk
* Quality Diamonds will not accept non-insured returns. Non-insured packages,
and improperly packed packages will be returned to sender. All merchandise must
be in its original condition. Items that have been damaged or altered (e.g.
resized, engraved, or worn) will not be accepted for a refund. Quality Diamonds
is not responsible for damage or loss during shipment.
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