Beautiful
Presentation
All Diamonds are shipped in our beautiful bespoke packaging.
RETURNS POLICY
30 day risk free returns
It is our mission to ensure that your experience with us is a real pleasure and completely 'stress free'. We understand that each purchase is an important personal statement and our diamond selection is designed to convey the very sentiments that you intended to express. If for any reason you are not satisfied, you may return any item in its original condition within 30 days of shipment.
Please note that items that have been worn, showing signs of alteration, resizing (by a jeweller other than Quality Diamonds) or damage in any way cannot be accepted for return.
HOW TO MAKE A RETURN
Call us for a Return Authorization Code on 0800 612 1017.
Once you have obtained your Return Authorization Code, write it on the Address
Label of the parcel.
Pack your return.
Secure the merchandise and Appraisal Certificate along with the original
jewellery box. Enclose all original packaging, including diamond certificates
and appraisal forms (where applicable). Use the original delivery box, if
possible. The replacement value for a lost diamond certificate is £150.
Please enclose a document listing the following information:
-
Your name
-
Your return address
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Daytime phone number
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Original order number
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Return Authorization Code
Ship your return.
Ship the item to:
G4L
Third Floor, Baird House
15-17 St. Cross Street
Hatton Garden
London
EC1N 8UW
United Kingdom
For security reasons, do not write Quality Diamonds on the
outside of the box.
We strongly recommend you use Royal Mail Special Delivery to return your
merchandise. Your shipment MUST be fully insured. Use your original invoice to
determine the total cost of items being returned. Make sure you obtain a
tracking number, so the item can traced.*
Check your email.
We will send you an email to notify you that your return has been processed and
the proper account has been credited. We will ensure that you are credited as
soon possible after receipt of the merchandise, although depending on the
payment method, it can take up to 14 days for your credit to appear.
For an exchange, we will issue you credit for the price of the merchandise. You
can apply this credit to the purchase of any item offered by Quality Diamonds.
Insurance shipping and handling charges will be excluded from the total refund
unless the return is as a result of an error by Quality Diamonds.
If you have any questions, please contact us on 0800 612 1017 or send an email
to customercare@qualitydiamonds.co.uk
* Quality Diamonds will not accept non-insured returns. Non-insured packages,
and improperly packed packages will be returned to sender. All merchandise must
be in its original condition. Items that have been damaged or altered (e.g.
resized, engraved, or worn) will not be accepted for a refund. Quality Diamonds
is not responsible for damage or loss during shipment.
Quality Diamonds is a trade name of Gems4less Ltd,
Registered in England & Wales No. 4930687. VAT No. 855 4112 34