I ordered an engagement ring needing a quick turnaround and was really impressed by the service. I was contacted about the diamond I had ordered and how it might not be the quality that it looks on paper, so I was given a couple of alternatives to choose from and was very pleased with it when it was delivered (exactly on time). Paul was incredibly helpful and responsive whenever I had questions. The only issue was that the size of the ring sent was not what was ordered, however they were apologetic and re-sizing was quick and easy.

Having been married for over 20 years, without ever have been officially engaged (mostly because we both detest the word "fiance" - and those that refer to theirs even more so - I eventually got round to buying one. Their telephone and online support are top notch.

I dealt with Ray in the Milton Keynes branch and was thoroughly impressed by the level of assistance he offered throughout the process. His advice was invaluable in deciding on the right diamond and my (now) fiancée is absolutely delighted with the ring.