We understand you might have reservations about buying diamond jewellery online and it’s important to us that you feel happy and confident about your purchase. That’s why we're always on hand to answer any questions you might have and why we also make you these four promises:
To give you the best price you can find
We strive to bring you the best prices humanly possible and we truly believe you won’t find better value in the UK on 100% natural, certified, untreated diamonds. Every Diamond is unique; however, you will find many Diamonds that have the same graded qualities, but may be advertised at different prices. If you do find a cheaper Diamond of the same graded qualities, from a reputable high street or online retailer that we can verify is in stock, available to purchase and not at a one-off sale price, then please let us know; in this instance, we will happily order you the Diamond you have found elsewhere, and match the price promoted on the retailer's website.
Please contact us to request a price match.
To deliver the diamond you've chosen
We encourage you to spend time choosing the perfect diamond and we believe you should get exactly what you ordered. If we’re not able to provide you with the diamond you chose for any reason, we promise to inform you and help you select another diamond of equivalent or higher quality for the same price.
A perfect fit
When you’re ordering a diamond ring, getting the right size can be a worry - especially if you’re buying it as a surprise for someone else. If it doesn't fit perfectly when it arrives, you can return it to us within 30 days to be resized once free of charge. (Please note, however, that this doesn't apply to wedding rings which have to be ordered in the correct size.)
To give your money back if you’re not happy
We want the first time you lay eyes on your diamond jewellery to be love at first sight. If you’re not 100% head over heels, for any reason, you can send it back to us within 30 days for a full refund. This excludes any items ordered as a Bespoke piece.
Please click here to find out how to return your order.