As part of our commitment to you, Quality Diamonds is pleased to offer a lifetime diamond upgrade programme on all GIA certified diamonds.
Upgrade Policy Terms & Conditions:
Diamond
Only GIA certified diamonds purchased from Quality Diamonds are eligible
You will receive credit equal to 100% of the original diamond price towards the purchase of your new diamond.
The price of your new diamond must be at least twice the price of your original diamond
Your diamond must be in it's original condition
Your diamond must be accompanied by it's original diamond Grading Certificate which must be in a usable condition.
Any damage to the original diamond, or Certificate may disqualify the diamond from our upgrade programme
Please note that any diamond sent in for our upgrade policy will require inspection prior to finalising our agreement.
Setting
The credit will be based solely on the value of the diamond, if you wish to change your setting this will be at the current website cost.
If you do not wish to change your original setting; and it fits you new diamond and is in a reusable condition we are happy to set your new diamond in your original setting.
Any diamond not originally set by Quality Diamonds must be returned without the setting.
Diamond Grading Reports:
The original diamond grading report must be returned in a reusable condition.
Daniel has been an absolute pleasure to deal with. From the first enquiry, to a few visits, his knowledge, expertise, and support was nothing short of incredible. Daniel ensured a smooth process during what has been a very hectic time in my personal life (moving abroad).
Thank you for helping me to get to this point. All that's left now is to propose!
4 days ago
Samuel
Verified Customer
The whole process was smoother than I ever could’ve imagined. The ring was amazing leaving everyone happy. Sales Director Paul was extremely attentive & I have already recommended the company to friends. If you are looking for an engagement ring, you must consider Quality Diamonds!
4 days ago
Daniel
Verified Customer
End to end experience was fantastic. Fairly priced products and great customer service
4 days ago
Brooke
Verified Customer
Amazing service absolutely love my custom engagement ring, the diamonds are incredible and so well priced. Thank you all again!
1 week ago
Alison
Verified Customer
Another great purchase from quality diamonds
This is my third purchase; in the first a new engagement, wedding and maternity ring were manufactured after a theft. I’ve been so happy with them! The team were very patient until we had an engagement ring almost identical to the custom made ring that was stolen. They even sent a resin ring to be sure I was happy with the design.
I then purchased matching princess cut diamond earrings. They are gorgeous.
Finally, I have just purchased a custom made princess cut pendant. So pleased, again detailed CAD images allowed and tweaks before manufacture.
All my diamonds have GIA certificates, having had rings stolen I now know how important that can be.
Thanks so much Paul, Daniel and Amber!
1 week ago
Anonymous
Verified Customer
Quality Diamonds and Paul have been amazing in their service and advice in selecting both engagement rings and wedding bands. They have made the process simple and given exactly what I was after catering to every detail whilst being transparent with a customer oriented attitude. Would definitely recommend.
1 week ago
Correna
Verified Customer
Brilliant service. I bought my ring on-line and it was exactly what was advertised. I emailed before I bought the ring and Lauren emailed me straight away. I will buy from Quality Diamonds again.
2 weeks ago
Dawn
Verified Customer
Excellent communication and the diamond was exactly as described
2 weeks ago
Ashwin
Verified Customer
Very good experience buying an engagement ring. Daniel was very helpful and knowledgeable, especially with the customisations that I wanted. They managed to turn around the order to me very quickly.
3 weeks ago
Neil
Verified Customer
I can't recommend Quality Diamonds enough.
Very knowledgeable, patient and without any sales pressure. The service and product we received was brilliant.
Daniel has been an absolute pleasure to deal with. From the first enquiry, to a few visits, his knowledge, expertise, and support was nothing short of incredible. Daniel ensured a smooth process during what has been a very hectic time in my personal life (moving abroad).
Thank you for helping me to get to this point. All that's left now is to propose!
Was this review helpful?
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No
4 days ago
Samuel
Verified Customer
The whole process was smoother than I ever could’ve imagined. The ring was amazing leaving everyone happy. Sales Director Paul was extremely attentive & I have already recommended the company to friends. If you are looking for an engagement ring, you must consider Quality Diamonds!
Was this review helpful?
Yes
No
4 days ago
Daniel
Verified Customer
End to end experience was fantastic. Fairly priced products and great customer service
Was this review helpful?
Yes
No
4 days ago
Brooke
Verified Customer
Amazing service absolutely love my custom engagement ring, the diamonds are incredible and so well priced. Thank you all again!
Was this review helpful?
Yes
No
1 week ago
Alison
Verified Customer
Another great purchase from quality diamonds
This is my third purchase; in the first a new engagement, wedding and maternity ring were manufactured after a theft. I’ve been so happy with them! The team were very patient until we had an engagement ring almost identical to the custom made ring that was stolen. They even sent a resin ring to be sure I was happy with the design.
I then purchased matching princess cut diamond earrings. They are gorgeous.
Finally, I have just purchased a custom made princess cut pendant. So pleased, again detailed CAD images allowed and tweaks before manufacture.
All my diamonds have GIA certificates, having had rings stolen I now know how important that can be.
Thanks so much Paul, Daniel and Amber!
Was this review helpful?
Yes
No
1 week ago
Anonymous
Verified Customer
Quality Diamonds and Paul have been amazing in their service and advice in selecting both engagement rings and wedding bands. They have made the process simple and given exactly what I was after catering to every detail whilst being transparent with a customer oriented attitude. Would definitely recommend.
Was this review helpful?
Yes
No
1 week ago
Correna
Verified Customer
Brilliant service. I bought my ring on-line and it was exactly what was advertised. I emailed before I bought the ring and Lauren emailed me straight away. I will buy from Quality Diamonds again.
Was this review helpful?
Yes
No
2 weeks ago
Dawn
Verified Customer
Excellent communication and the diamond was exactly as described
Was this review helpful?
Yes
No
2 weeks ago
Ashwin
Verified Customer
Very good experience buying an engagement ring. Daniel was very helpful and knowledgeable, especially with the customisations that I wanted. They managed to turn around the order to me very quickly.
1 person found this review helpful.
Was this review helpful?
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3 weeks ago
Neil
Verified Customer
I can't recommend Quality Diamonds enough.
Very knowledgeable, patient and without any sales pressure. The service and product we received was brilliant.